About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

About this opportunity:

As part of the Retail Leadership Team, you work with the retail store team to make magic happen. Your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You open and close the store, assist in the organization and delegation of store workload, and provide leadership on the sales floor and prioritize amazing customer service while connecting with and educating customers. Here are some more details of the role:

Leadership:

• Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
• Support the daily operations of the store and ensure tasks are completed and prioritized to achieve store KPIs and targets.
• Support the development of a culture that balances financial results, community impact and an execution-focus creating a fun and dynamic atmosphere.

Customer Experience:

• Provide an exceptional customer experience for everyone who visits us at our stores, with a focus on connection, elevated experience and education of Poppy Barley.
• Handle and resolve customer cases according to Poppy Barley’s values.
• Provide feedback to Retail Leadership regarding store processes, operations, products, people and customer experience to bring new ideas to push for continuous improvement of the business.
• Become an expert on Poppy Barley’s brand, product, systems and customer experience offering and translate that to our customers all day, every day.
• As a store leader, you will work to lead initiatives in alignment with our brand pillars – Business for Good, Operations and Inspiring Connections.

People:

• Support in training team members to ensure consistency and clarity with procedures, activations and promotions.
• Provide coaching and feedback to team members with a focus on continuous development.
• Support the onboarding of new team members.

Operations:

• Support the execution of weekly and quarterly inventory counts.
• Unpack inventory and create and accept stock transfers.
• Assist with product QC & accepting returns.

About You:

• Experience as a leader in retail, sales or customer service. Experience in elevated/luxury customer experience is an asset.
• Demonstrated understanding of service excellence in a consumer environment.
• An entrepreneurial spirit and passion for learning – you understand the importance of experimentation and improving process.
• You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to build community.
• A passion for the fashion industry and building connections with people through styling and education.
• Strong self-starter who can stay organized and manage priorities.
• A high school diploma or in progress/completed post secondary education.
• A flexible schedule that will allow you to work daytime, evenings and weekends.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and development to be an expert in all of our processes and programs.
• Opportunities to travel with our team as we operate Pop-ups throughout the region.
• Yearly reviews to highlight achievements and recognize development opportunities.
• A firsthand look into the sustainable fashion industry, the retail industry, and entrepreneurship.
• A competitive wage.
• Generous discount on our product.
• Investment in your professional growth and opportunity for growth within the company.
• And more!

How to Apply

Apply by submitting your resume & telling us about why you want to work for Poppy Barley! Please email jessica@poppybarley.com.

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Apply Now

Uniqueness is powerful. Our customers come from all walks of life and so do we. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.