Key Leader

About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

About this opportunity:

As Key Leader, you work with the retail store team to make magic happen. Your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You open and close the store, assist in the organization and delegation of store workload, and provide leadership on the sales floor. providing amazing customer service and connecting with and educating customers. Here are some more details of the role:

Leadership

• Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
• Support the daily operations of the store to ensure tasks are completed based on previously determined priorities.
• Support the development of a culture that balances financial results, community impact and an execution-focus creating a fun and dynamic atmosphere

Customer Experience

• Provide an exceptional customer experience for everyone who visits us at our stores, with a focus on connection and education of Poppy Barley.
• Handle and resolve customer cases according to Poppy Barley’s values.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience bringing new ideas to push for continuous improvement of the business.
• Partner with the Store Manager and Assistant Store Managers to lead initiatives in one of three key areas: Business for Good, Operations and Inspiring Connections.

People

• Support in training team members to ensure consistency and clarity with procedures, activations and promotions.
• Provide coaching and feedback to team members with a focus on continuous development.
• Support the onboarding of new team members as outlined by the Store Manager.

Operations

• Support the execution of weekly and quarterly inventory counts.
• Unpack inventory and create and accept stock transfers.
• Assist with product QC & accepting returns.

About You:

• Top performer with a proven track record.
• Experience in retail or other customer service with some supervisory exposure or experience.
• Passion for building connections with people.
• A high school diploma or in progress/completed post secondary education.
• Exceptional communication skills, both written and verbal.
• An outstanding attitude that exudes positive energy.
• A flexible schedule that will allow you to work daytime, evenings and weekends.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and development to be an expert in all of our processes and programs.
• Opportunities to travel with our team as we operate Pop Ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities.
• A firsthand look into the sustainable fashion industry, the retail industry, and entrepreneurship.
• A competitive wage.
• Employer paid health benefits.
• RRSP contribution and employer matching program
• Paid volunteer hours.
• Generous discount on our product.
• Investment in your professional growth.
• Other additional perks!

Apply by submitting your resume and telling us about why you want to work for Poppy Barley! Please include availability. We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.