Items purchased on HBC Marketplace cannot be returned at any Poppy Barley or Hudson’s Bay locations. All HBC returns must be initiated through your Hudson's Bay account and mailed to the Marketplace seller directly. All orders will have complimentary online returns.
To begin a return for an HBC Marketplace product:
Log into your Hudson’s Bay account or “Check Order Status” (order number and postal code required if you placed your order as a guest.)
Logged in to your Hudson’s Bay Account?
Once submitted, the seller will contact you.
Checked out as a guest?
Once submitted, the Poppy Barley will contact you via the HBC Marketplace Portal.
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How To Measure: The Harley Heeled Sandal: Take a tape measure and wrap it around your foot, right below your ankle bone as that is where the strap will sit (see product imagery and fit video for a visual demonstration). This measurement is based on the last adjustment point on the strap.
How to Measure: The Esther Heeled Sandal: take a tape measure and wrap it around your ankle, above the ankle bone, as that is where the strap will sit (see product imagery and fit video for a visual demonstration). This measurement is based on the last adjustment point on the strap.
Sizing Note: For the most accurate fit, measure around your body where you plan to wear the belt. Choose the closest belt size to that measurement.
The Accent Belt, The Polished Belt and The Complement Belt size measurements start from the beginning of the leather to the middle hole.
The Infinite Belt size measurements cover the entire length of the leather.
If you plan to wear your belt around your natural waistline, wrap a measuring tape around the narrowest part of your midsection. Then, add 3” to determine your high-rise belt size.
If you plan to wear your belt lower than your natural waistline, you will require a dierent size. If you have a particular pair of bottoms you intend to wear your belt with, wrap a measuring tape through the belt loops while in a relaxed position.
When wearing your belt in your preferred style, it should fasten in the middle hole. The belt will relax with wear allowing you to cinch it tighter, as needed.
If you plan to wear the belt in both the high and mid-rise styles, you have two options:
