Not Quite Right?

Items purchased on HBC Marketplace cannot be returned at any Poppy Barley or Hudson’s Bay locations. All HBC returns must be initiated through your Hudson's Bay account and mailed to the Marketplace seller directly. All orders will have complimentary online returns.

To begin a return for an HBC Marketplace product:

Log into your Hudson’s Bay account or “Check Order Status” (order number and postal code required if you placed your order as a guest.)

Logged in to your Hudson’s Bay Account?

• Go to “Order History” and choose the order with the product you wish to return,
• Select “Start a Return” next to the product and complete the return form.

Once submitted, the seller will contact you.

Checked out as a guest?

• Get your order number and postal code ready,
• Select “Check Order Status”,
• Select “Start a Return” next to the product and complete the return form.

Once submitted, the Poppy Barley will contact you via the HBC Marketplace Portal.