Brand Concierge

About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

About this opportunity:

As a Brand Concierge at our store in Kitsilano, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing family. Here are some more details of the role:

• Focus on relationship selling, building a client base and offering elevated and exemplary customer service.
• Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
• Support the operations of the store including but not limited to receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
• Support other tasks as outlined by your Floor Leader during your shift.

Key skills you'll bring to the team:

• A high school diploma or in progress/completed post-secondary education, we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Exceptional communication skills, both written and verbal.
• The ability to think on your feet.
• A flexible schedule that will allow you work daytime, evenings and weekends.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and understanding of the platforms we use as a business including Shopify, Inventory and Shipping programs.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
• Opportunities to travel with our team as we operate pop-ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
• A competitive wage and discount on our product!
• The opportunity to get involved in tasks related to areas of the business that are of interest to you.

Availability and Hours:

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Part-time Hours

How to Apply

Apply by submitting your resume, and cover letter – tell us why you want to join the Poppy Barley team, and include your availability. Please email alexandra.wall@poppybarley.com.

We are excited to meet you! We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.