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Poppy Barley

Remakes and Returns

Need to return, remake or exchange your Poppy Barley merchandise? No problem – returns are free and accepted within 14 days following the delivery of your merchandise.

CONDITIONS for Remakes and Returns

  • A Remake/Return request must be submitted within 14 days of receiving your order.
  • Merchandise must be shipped out within 7 days of receiving your return shipping label.
  • Final sale items and leather care may not be returned or remade.
  • Returned goods found to be worn or damaged  will not be refunded or remade. Footwear should only be tried on in carpeted areas to protect the soles of footwear.
  • All merchandise must be returned in the original box in its original condition with the Packing Slip. Please wrap the original box before attaching the shipping label.
  • The flat rate shipping from your original order is non-refundable.
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. To avoid COD please follow the return instructions for your country.
  • If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.
  • All remakes must be made in the same style and, if available, the same leather colour(s). Some orders may be unavailable to be remade in the original leather and you may be asked for an alternative leather choice for your remake order.

Gift with Purchase Returns

If you are returning an item that qualified for a bonus gift:

  • Please include the bonus gift with your return
  • If you choose to keep the bonus gift, your account will be charged for its value

 

How to Process a Remake

If your Poppy Barley shoes are not quite right the first time, we are happy to remake them for you and offer complimentary return shipping.

Three Steps To complete a Remake

  1. Complete the form below within 14 days of receiving your order to initiate your remake. You’ll receive an email containing shipping instructions and a return shipping label valid for the next 7 days.
  2. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location.
  3. Finalize your new remake measurements with the Poppy Barley Concierge Team within 7 days after receiving your return shipping label.

Once we have your new measurements and returned product, we will initiate your remake and email you a confirmation. Standard delivery timelines apply.

If the above steps are not completed on time, your remake will be forfeit. If the merchandise is returned  but we do not receive your new remake measurements we will issue you a return.

Any questions? Our Concierge Team is here to help! Simply email concierge@poppybarley.com or call 1-866-626-2220.

You may also return ship your package with your preferred carrier. Learn how.

 


How to Process a Return

Not smitten? We offer free returns with our partnered carrier and gladly accept all unworn and undamaged merchandise in the original packaging – no questions asked.

Two Steps to Complete a Return

  1. Complete the below form within 14 days of receiving your order to initiate your return. You’ll receive an email containing shipping instructions and a label for free return shipping valid for the next 7 days.
  2. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location. You may also return ship your package with your preferred carrier. Learn how.

Once we receive the return, a full refund, minus the non-refundable flat shipping rate, will be issued back to you. You will be notified through email when the refund has taken place. Please allow 5 business days from the time we receive your return for it to be processed. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Poppy Barley.

All orders will be refunded onto the method of payment used at the time of the original purchase. In the absence of that method of payment, store credit will be issued.

If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.

You must return all items purchased as part of a promotion to receive a full refund. Kept items will be charged at full market value.

You may also return ship your package with your preferred carrier. Learn how.

 


How to Process an Exchange

Need a different size? Poppy Barley will do our best to accommodate exchange requests on all in-stock and ready-to-wear footwear purchases with complimentary return shipping. Given our limited inventory of exclusive collections and sizes, all exchanges are subject to in-stock availability. Standard delivery times of 2-6 weeks apply to all made to order made product. Our concierge team will discuss all the details with you.

SIX STEPS TO COMPLETE AN EXCHANGE

  1. Complete the form below within 14 days of receiving your order to initiate your exchange. You’ll receive an email containing shipping instructions and a return shipping label valid for the next 7 days.
  2. Finalize your new size with the Poppy Barley Concierge Team within 7 days of receiving your return shipping label and return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location. You may also return ship your package with your preferred carrier. Learn how.
  3. If your new size is available in stock, your new shoes will be mailed to you within 24 hours after we receive your returned product. If you require a new pair of shoes made for you, we will submit the order when we receive your returned product. Standard delivery timelines for made to order footwear apply.

Once we have your new measurements and returned product, we will email you confirmation your exchange has been completed.

If the above steps are not completed, your exchange will be forfeit. We appreciate your cooperation.

Any questions? Our Concierge Team is here to help! Simply email concierge@poppybarley.com or call 1-866-626-2220.

You may also return ship your package with your preferred carrier. Learn how.



To return ship with your preferred carrier

To use the carrier of your choice, instead of using our pre-paid label for return shipping, please mail your shoes to one of the following addresses:

For Remakes and Returns in CANADA orders, please ship to:

#200 10822 82 Avenue NW
Edmonton, AB, T6E 2B3
ORDER # __

For Remakes and Returns in the USA orders, please ship to:

Poppy Barley
4283 Express Lane
Suite 475-788
Sarasota, FL 34249
ORDER #___

Ship your package using a trackable, insured shipping method. Poppy Barley cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You are responsible for the cost of shipping if you ship your items back without the return shipping label from Poppy Barley. Once we receive the return, a full return minus the $9.95 non-refundable flat rate shipping charge, will be credited back to your original method and currency of payment.

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The Backpack in Black/Black Nubuck is on backorder until January 2017. Check the box below to receive a placeholder card for under the tree so you can still gift this product.