$9.95 Flat Rate, duty-free Shipping to North America + Free Returns.
$9.95 Flat Rate, duty-free Shipping to North America + Free Returns.
Poppy Barley

Remakes and Returns

All Poppy Barley product is backed by our commitment to quality and craftsmanship. Need to return an item or do an exchange? Let us help you.

What items are eligible to be returned?

All unworn, undamaged and unaltered items may be returned within 30 days of the original shipping date. Returned footwear must have unworn soles – if you are not sure you will keep your purchase please only wear the shoes on clean, carpeted floors.

Final Sale items and Gift Certificates may not be returned.

How much is return shipping?

Return shipping for returns, remakes and exchanges is complimentary.

How long do I have to return an item?

You have 30 days from the original shipping date (the date you received the shipping confirmation email) to return your items. Please allow within these 30 days 5 to 7 days for return shipping.

What if I selected Local Pick-up?

For orders that have selected Local Pick-up you have 30 days from the email notifying you your items are ready to pick-up to complete the return. If you do not pick-up your item within 30 days your order will be deemed accepted and held for you.

My Poppy Barley product isn’t quite right – what are my options?

You have 3 options:

  1. To return the item, following our policy, and receive a full refund.
  2. To exchange the item.
  3. To have the item remade in a new size.

Please note all Remakes must be made in the same Colour and Style as the original order.

What if my items arrive damaged, defective or incorrect?

If you receive a damaged or incorrect item, contact concierge@poppybarley.com with your order number and description of the damaged item. We’ll make sure you’re taken care of.

Any questions? Our Concierge Team is here to help! Simply email concierge@poppybarley.com or call 1-866-626-2220.


 

How to Process a Remake

  1. Complete the form below to initiate your remake. You’ll receive an email containing shipping instructions and a return shipping label.
  2. Our Concierge Team will work with you to confirm your new size and measurements.
  3. Prepare your package. Pack your return securely with the original packaging if possible, and please include your original packing slip.
  4. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location.

Once we have your new measurements and returned product, we will initiate your remake and email you a confirmation. Standard delivery timelines apply for made-to-order items.

You have 30 days from the original shipping date (the date you received the shipping confirmation email) to return your items and confirm your new size / measurements. Please allow within these 30 days 5 to 7 days for return shipping. If the merchandise is returned on time but we do not receive your new remake measurements we will issue you a refund. 

You may also return ship your package with your preferred carrier. Learn how.


How to Process a Return

  1. Complete the below form to initiate your return. You’ll receive an email containing shipping instructions and a label for free return shipping.
  2. Prepare your package. Pack your return securely with the original packaging if possible, and include your original packing slip.
  3. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location. You may also return ship your package with your preferred carrier. Learn how.

Once we receive the return, a full refund, minus the non-refundable flat shipping rate, will be issued back to you. You will be notified through email when the refund has taken place. Please allow 5 business days from the time we receive your return for it to be processed. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Poppy Barley.

All orders will be refunded onto the method of payment used at the time of the original purchase. In the absence of that method of payment, store credit will be issued.

You have 30 days from the original shipping date (the date you received the shipping confirmation email) to return your items. Please allow within these 30 days 5 to 7 days for return shipping.

If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.

You must return all items purchased as part of a promotion to receive a full refund. Kept items will be charged at full market value.


How to Process an Exchange

Need a different size? Poppy Barley will do our best to accommodate exchange requests on all in-stock and ready-to-wear footwear purchases with complimentary return shipping. Given our limited inventory of exclusive collections and sizes, all exchanges are subject to in-stock availability. Standard delivery times of 2-6 weeks apply to all made to order made product.

  1. Complete the form below to initiate your exchange. You’ll receive an email containing shipping instructions and a return shipping label.
  2. Our Concierge Team will work with you to confirm your new size and confirm if the product is in stock to exchange. 
  3. Prepare your package. Pack your return securely with the original packaging if possible, and please include your original packing slip.
  4. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location.

If your new size is available in stock, your new shoes will be mailed to you within 48 hours after we receive your returned product. If you require a new pair of shoes made for you, we will submit the order when we receive your returned product. Standard delivery timelines for made-to-order footwear apply.

Once we have your new measurements and returned product, we will email you confirmation your exchange has been completed.

You have 30 days from the original shipping date (the date you received the shipping confirmation email) to return your items. Please allow within these 30 days 5 to 7 days for return shipping.

If the above steps are not completed, your exchange will be forfeit. We appreciate your cooperation.

You may also return ship your package with your preferred carrier. Learn how.



To return ship with your preferred carrier

To use the carrier of your choice please return your product to one of the following addresses:

For Remakes and Returns in CANADA orders, please ship to:

#200 10822 82 Avenue NW
Edmonton, AB, T6E 2B3
ORDER # __

For Remakes and Returns in the USA orders, please ship to:

Poppy Barley
4283 Express Lane
Suite 475-788
Sarasota, FL 34249
ORDER #___

Ship your package using a trackable, insured shipping method. Poppy Barley cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.You are responsible for the cost of shipping if you ship your items back without the return shipping label from Poppy Barley.

Your Shopping Cart has been Updated

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The Backpack in Black/Black Nubuck is on backorder until January 2017. Check the box below to receive a placeholder card for under the tree so you can still gift this product.