I really like this bag. So far it seems high quality (I’ve used it for about a month) and I particularly like the gold hardware. I’m interested to see how the hardware wears, but right now it looks great and feels sturdy. I like the little feet protector on the bottom of the bag. I use it for a work bag to hold my MacBook, wallet, little bag of cords, toiletries etc (in a PB zip pouch) as well as a notebook and my lunch. I’ve even used it as an overnight bag. While I think the light coloured lining is effective in making it easier to find things and not being a black hole, I do not like the pattern. I think it actually cheapens the bag and reminds me of something you would see on a baby change pad. Something more sophisticated (red maybe?) would better compliment the quality and style of the bag. In fact, I was contemplating also buying the new PB work bag, but I’ll wait until they change the lining (it’s also the same). Initially I thought I’d use the cross-body strap most, but I mainly carry the bag with the shorter strap. I leave the long strap attached, but appreciate that you can also detach either straps.