Key Leader

About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

About this opportunity:

The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store’s business, including executing store strategy to deliver on priorities, ensure operational tasks and procedures are successful as well as opening and closing routines are completed. You will also work with your fellow Key Leaders and management team communicating in a way that each staff member is aware of their contribution to the store’s success.

Role Responsibilities:

• Executes initiatives designed to drive customer satisfaction and business efficiencies.
• Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
• Supports the store management to ensure work tasks are completed in a timely and efficient manner.
• Provides support in execution of marketing and visual presentation to promote sales and sustainable projects.
• Planning the day for customer experience, sales performance, hours management (budget) and success.
• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics.
• Serve as a Brand Concierge to achieve priorities in store, with customers as the primary focus. Spending time on the retail floor connecting with customers and your team.
• Mentor and train individuals; provides on the job training to staff sharing a higher level of knowledge of product and processes.
• Handle customer cases and resolve them according to Poppy Barley’s values; onboarding support as required.
• Act as Manager on Duty and collaborates effectively with employees.
• Complete the opening and closing duties for your shift.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience bringing new ideas to push for continuous improvement of the business.
• Ensure any marketing requests are created and submitted within the specified timeline.
• Support the Marketing Team in any in store events.
• Reporting on the success of social media via sellthrough in the products highlighted.

Key Performance Indicators:

• Meet store sales targets on a daily basis.
• Ensure you and all employees are aware of daily goals, any promotional items and business priorities.
• Decreased rate of in store returns.
• Conversion rate meets or exceeds target level.
• Meet store payroll hours guidelines by making key daily staffing decisions when necessary.
• The store is to Poppy Barley merchandising and presentation standards.
• Inventory adjustments and fulfillment accuracy

Other Details:

• Top performer with a proven track record.
• Experience in retail or other customer service.
• Passion for building connections with people.
• Unpacking boxes for inventory as required (boxes can weigh up to 30 lbs).
• Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends.
• You will be available to work between 32-40 hours per week.
• You will be available throughout the holiday blackout period (mid November to mid January, exact dates to be determined annually).
• Possibility of some travel to support Poppy Barley Pop Ups and events focusing on Brand Awareness.

What you can expect from us:

• A competitive salary, commensurate with experience.
• Participation in an extended health and dental benefits package.
• Employer RRSP matching, up to $10,000 per year.
• Growth and opportunity within our rapidly growing company.
• Great co-workers and a fun working environment.

Poppy Barley is an equal opportunity employer and is passionate about creating an inclusive workplace. We are committed to fostering diversity in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective.

How to Apply

Apply by submitting your resume & telling us about why you want to work for Poppy Barley, please include your availability to: joanna.pitchers@poppybarley.com.

We are excited to meet you!

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.