Assistant Store Manager

About Poppy Barley

Poppy Barley is an Edmonton based, Canadian fashion brand creating luxury for people and the planet by combining ethical production and better materials with reformed pricing and modern style. We believe in re-thinking our industry, dreaming big, and in the power of our talented team to make our vision a reality. Join our team of exceptional people for a chance to get creative, experiment, and have an impact together.

Your Purpose

As Assistant Store Manager, you make magic happen. You embody the Poppy Barley brand and culture and take it with you wherever you go. You’re passionate about re-thinking retail to create remarkable brand experiences. You believe in business being a platform to create good in the world. You impact the business and our communities through storytelling, incredible leadership, and outstanding customer experiences.

Together, we’re building something bigger.

Your Responsibilities 

Here are some more details of the role:

• Connecting with customers and your team. Leading by example, you coach in the moment and you’re accountable for all areas of customer experience by:
  
  • Leading the sales floor customer experience goals.
  • Supporting the development of a culture that balances financial results, community impact and an execution-focus with a fun, dynamic and creative atmosphere.
  • Handling customer cases and resolving them according to Poppy Barley’s values.
• Supporting our Online Customer through responding to emails, and supporting live chat that come through our online platform on designated days.
  • Respond to Poppy Barley’s amazing customers via email, phone and live online chat.
  • Handle product issues: fit & styling questions, product education, damaged items.
  • Track customer orders and solve shipping issues such as lost or delayed packages.

Your Background

• Demonstrated leadership ability with at least three years of experience in a customer-facing setting.
• A drive to always provide amazing customer experiences and coach your team to provide the same standard of service.
• Ability to problem solve and prioritize the needs of the business based on current work plans and collaboration with the Store Manager.
• College diploma or University degree preferred.
• Competent with technology.

Work Environment

• Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends, and holidays.
• Holiday blackout period from mid November to mid January. Exact dates to be determined annually.
• Possibility of some travel to support Poppy Barley Pop Ups and events focusing on Brand Awareness.
• Unpacking boxes for inventory as required (boxes can weigh up to 30 lbs).

What We Offer

• Competitive starting rates plus regular wage and performance reviews to promote skills growth and earning power.
• Extended health and dental benefits and disability and life insurance for you and your family.
• A leadership role managing a team and a business (the Market Mall location) with support from your SM and Corporate. We work hard to promote a positive coaching environment to help you develop to your full potential as a leader and operator.
• Awesome (smart, fun and supportive) co-workers.
• Growth, advancement and opportunity within our rapidly growing company.
• Participation in our quarterly and annual Company Planning sessions to set and review targets, create goals, troubleshoot problems and make big plans.
• Training and understanding of the many softwares  we use as a business including Shopify, Zen Desk, and Inventory and Shipping Platforms.
• Opportunities to travel with our team as we operate Pop Ups throughout the country (optional).
• A substantial discount on our product and opportunities for friends and family gifting.

How to Apply

Apply by submitting your resume, cover letter - telling us about why you want to work for Poppy Barley, and include your availability to sunny.britton@poppybarley.com.

We are excited to meet you!

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.