Store Manager — Calgary
Closing Date: Febuary 22nd, 2019
Market Mall, Calgary AB
About Poppy Barley
After a light bulb moment at a custom boot shop in Bali, sisters Justine and Kendall Barber launched Poppy Barley in 2012. They travelled from their home in Edmonton, Canada, to the city of León, Mexico, in search of a leather shoe factory that prioritized its people and could offer flexibility in sizing and inventory through small-batch manufacturing. With teams in Mexico and Canada, Poppy Barley began producing polished, everyday essential footwear and chic, functional accessories for thousands of customers across North America. In the process, Poppy Barley also became the first company in North America to offer custom fashion boots online.
Dedicated to rethinking every step of the leather goods industry, we’re looking for driven, enthusiastic, big-thinkers to take Poppy Barley from good to great—and have a little fun along the way!
As Store Manager,you make magic happen. You impact the business and our communities through strategic planning, thoughtful execution and inspiring leadership. You embody the Poppy Barley brand and culture and take it with you wherever you go. You’re passionate about re-thinking retail to create remarkable brand experiences. You believe in business being a platform to create good in the world.
About What You Do:
- Develop a strategic plan for your store, including financial goals, brand building and operations.
- Create and support a culture that balances financial results, community impact and an execution-focus with a fun, dynamic and creative atmosphere.
- Lead a profitable store inspiring the team to achieve sales plan and ensuring budgets are adhered to.
- Oversee the scheduling of the store to ensure accurate levels of staffing to complete both back of house tasks and high levels of customer service based on the budgets and store initiatives.
- Proactively plan and develop your store’s leadership pipeline through training and development plans for managers and other key members of the team as well as a detailed succession plan.
- Partner with Assistant Store Managers to ensure their deliverables are met.
- Facilitate successful training sessions, performance and development meetings, and store staff meetings.
- Act as a liaison between the store and head office communicating key information.
- Spend much of your time on the retail floor connecting with customers and your team. Lead by example, you coach in the moment and you’re accountable for all areas of customer experience.
- Plan the day for customer experience, sales performance, hours management (budget) and success.
- Handle customer cases and resolving cases according to Poppy Barley’s values.
- Top performer with a proven track record.
- Demonstrated leadership ability with at least 2-3 years experience in a leadership position; preferably in customer-facing field.
- Passion for the retail business.
- Strong communication skills and the ability to connect with people.
- Entrepreneurial spirit and a love for building things from the ground-up.
- Strong self-starter who can manage time and priorities.
- Working knowledge of MS Office (Word, Excel and Outlook) and Google Drive applications.
- Bonuses: Post-secondary degree from University or College or experience working at a fast-growing company.
- Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends to meet the needs of the business.
- Possibility of some travel to support Poppy Barley store openings, pop-up shops and events.
- Holiday blackout period from mid November to mid January. Exact dates are determined annually.
- Hours expectation: 40 hours per week (5 days)
- Unpacking boxes for inventory as required (boxes can weigh up to 30 lbs).
How to Apply
Please apply by submitting your resume and cover letter to firstname.lastname@example.org. We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.