Poppy Barley

Remakes and Returns

Extended Holiday Returns Policy

We have extended the dates of our holiday season returns policy to make purchasing a gift even easier. Orders placed between November 1, 2017 and December 7, 2017 can be returned, following our standard policy, until January 7 2018. For purchases on and after December 8 2017 our standard 30 day return policy applies. Gift Receipt returns and gift card purchases will be refunded for store credit in the form of a gift card. Our Extended Holiday Return Policy does not apply to merchandise purchased on sale.

SALE

Sale items can only be exchanged or returned for store credit within 14 days of the original in-store purchase date, or original shipping date. Credit will be distributed via Gift Cards only. No refunds will be issued on sale items.

All Poppy Barley product is backed by our commitment to quality and craftsmanship. Need to return an item or do an exchange? Let us help you.

What items are eligible to be returned?

Only unworn, undamaged and unaltered items qualify for a return or exchange. Regular priced items can be exchanged or returned for a refund within 30 days of the original in-store purchase date, or original shipping date. Sale items can be exchanged or returned for store credit within 14 days of the original in-store purchase date, or original shipping date.

Returned footwear must have unworn soles—if you are not sure you will keep your purchase please only wear the shoes on clean, carpeted floors.

Monogrammed products, Final Sale items and Gift Certificates cannot be returned or exchanged.

How much is return shipping?

Return shipping for returns, remakes and exchanges is complimentary.

How long do I have to return an item?

You have 30 days on regular priced items and 14 days on sale items from the original in-store purchase date, or original shipping date (the date you received the shipping confirmation email) to return your items. Please allow within 5 to 7 days within these timelines for return shipping.

What if I selected Local Pick-up?

For orders that have selected Local Pick-up you have 30 days on regular priced items and 14 days on sale items from the email notifying you that your items are ready to pick-up to complete the return. If you do not pick-up your item within 30 days on regular priced items and 14 days on sale items, your order will be deemed accepted and held for you.

My Poppy Barley product isn’t quite right—what are my options?

You have 2 options:

  1. To return the item to receive a full refund.
  2. To exchange the item for a new size or colour.

Please note our Return and Exchange policy must be followed on time and in full; otherwise your return / exchange will be forfeit.

What if my items arrive damaged, defective or incorrect?

If you receive a damaged or incorrect item, contact concierge@poppybarley.com with your order number and description of the damaged item. We’ll make sure you’re taken care of.

Any questions? Our Concierge Team is here to help! Simply email concierge@poppybarley.com or call 1-866-626-2220.


How to Process an Exchange

Need a different size or colour? Poppy Barley will do our best to accommodate exchange requests on all footwear and accessories purchases and offer complimentary return shipping. Merchandise must be returned in perfect condition for the exchange to be accepted and received by Poppy Barley within 30 days on regular priced items, and 14 days on sale items, of shipment.

  1. Complete the form below to initiate your exchange. You’ll receive an email containing shipping instructions and a return shipping label.
  2. Our Concierge Team will work with you to confirm your desired product is in stock or if you require a new pair to be made for you (only footwear can be made-to-order).
  3. Prepare your package. Please, place your unworn and unaltered merchandise in the original box with the dust bag and packing slip and wrap the box before attaching the shipping label. There will be a $10 re-stocking fee charged for all merchandise returned in a damaged box or not returned in the original box.
  4. Return your merchandise back to us. For Canadian customers, your package can be dropped off at any Canada Post location. For US customers, your package can be dropped off at any FedEx location.

Once we have your new size and returned product, we will process a full refund back onto your original method of payment and send you an invoice to collect new payment for your exchanged product. This invoice will reserve your exchanged product for three days; if payment is not received in this time the product will be returned to general inventory and may sell out.

If your new size or accessory is in stock, your new merchandise will be mailed to you within 48 hours after the new payment is collected.

If you require a new pair of shoes made for you, we will process the order when the new payment is collected. Given our limited, exclusive collections, all made-to-order exchanges are subject to leather availability. Please, bear in mind that there is a $15-$25 surcharge for made-to-order footwear. Standard delivery timelines apply.

You have 30 days on regular priced items and 14 days on sale items from the original shipping date (the date you received the shipping confirmation email) to return your items. Please allow 5 to 7 days within timelines for return shipping.

If the above steps are not completed on time and in full, your exchange will be forfeit. We appreciate your cooperation.

You may also return ship your package with your preferred carrier. Learn how.


 

 How to Process a Return

  1. Complete the below form to initiate your return. You’ll receive an email containing shipping instructions and a label for free return shipping.
  2. Prepare your package. Place your unworn shoes or accessory in the original box with the dust bag and packing slip and wrap the box before attaching the shipping label. There will be a $10 re-stocking fee charged for all merchandise returned in a damaged box or not returned in the original box.
  3. Return your merchandise back to us. For Canadian customers your package can be dropped off at any Canada Post location. For US customers your package can be dropped off at any FedEx location. You may also return ship your package with your preferred carrier. Learn how.

Once we receive the return, a full refund will be refunded to your original payment method. You will be notified by email when the refund has taken place. Please allow 5 business days from the time we receive your return for it to be processed. Your banking institution may require up to two additional weeks to process and post this transaction.

All orders will be refunded onto the method of payment used at the time of the original purchase. In the absence of that method of payment, store credit will be issued. If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.

You have 30 days from the original shipping date (the date you received the shipping confirmation email) to return your items. Please allow within these 30 days 5 to 7 days for return shipping.

Please note: You must return all items purchased as part of a promotion to receive a full refund. Kept items will be charged at full market value.

If the above steps are not completed on time and in full, your return will be forfeit and your product mailed back to you. We appreciate your cooperation.



To return ship with your preferred carrier

To use the carrier of your choice please return your product to one of the following addresses:

For Remakes and Returns in CANADA orders, please ship to:

#200 10822 82 Avenue NW
Edmonton, AB, T6E 2B3
ORDER # __

For Remakes and Returns in the USA orders, please ship to:

Poppy Barley
4283 Express Lane
Suite 475-788
Sarasota, FL 34249
ORDER #___

Ship your package using a trackable, insured shipping method. Poppy Barley cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.You are responsible for the cost of shipping if you ship your items back without the return shipping label from Poppy Barley.