Poppy Barley

Remakes and Returns

Extended Holiday Returns Policy:

We have extended the dates of our holiday season returns policy to make purchasing a gift even easier!

  • Orders placed between November 12, 2019 and December 4, 2019 can be returned until January 4 2020. Items returned to our warehouse must be postmarked within this time frame.
  • For purchases after December 4 2019 our 30 day return policy applies.

Standard conditions apply. Refunds will be made in the form of original payment. Gift Receipt returns and gift card purchases will be refunded for store credit in the form of a gift card. Our Extended Holiday Return Policy does not apply to merchandise purchased on sale.

All Poppy Barley product is backed by our commitment to quality and craftsmanship.

  • Returns for regularly priced items are accepted within 30 days following the date of receipt (in-store and online purchases) or shipping date (made-to-order purchases.) The shipping date is on your Shipping Notification email.
  • Sale items can be returned for store credit within 14 days.

Poppy Barley occasionally showcases and sells products from another brand that may have a different return policy than Poppy Barley product. For Holiday 2019:

  • All Javier Servin ceramics are final sale and are sold in store only.
  • Socks from Urban Drawer and socks and tights from From Rachel may be returned within 30 days of purchase providing they have not been worn or tried.

How to submit a Return

There are two easy ways to return or exchange an item, regardless of whether it was purchased online, in-store or at a pop-up. Refunds will be made in the original form of payment.

Please note: Online orders made using Paybright (a layaway payments provider) must be returned by Mail.

Return In Store:

  1. Return the item to store.
  2. Present the original invoice, or have ID ready for us to look you up.
  3. Have the card that was used for the original purchase in hand.

Return by Mail:

  1. Complete this form to email our Concierge Team. We will then email you a complimentary return shipping label.
  2. Ship your shoes back to us.
  3. Once received, we will process your refund or exchange! You will be notified via email.

Conditions for Returns

To qualify for a return the item must not be worn or damaged. All original tags must be attached and, if applicable, the stickers to protect the soles need to be on. Returned footwear must have unworn soles—if you are not sure you will keep your footwear please only wear the shoes on clean, carpeted floors.

Monogrammed products, Final Sale Items, and Gift Cards cannot be returned.

All returned items that were purchased using a gift card will be refunded as merchandise credited back onto a gift card. If your order had a promotional gift with purchase, you must return all items to receive a full refund. Kept items will be charged at full market value.

Sale items can be returned for store credit within 14 days. Sorry, no refunds to original form of payment for sale or discounted items.

To receive a full refund on any Gift with Purchase order, the item(s) and the gift must be returned in the original condition. If worn or damaged, you will be charged the full retail amount in accordance with the Gift with Purchase promotion terms.

After 30 days we no longer accept returns.

Exchanges

We are unable to exchange items unless the items are defective or damaged. If you would like a different size or product, please initiate a Return. You will receive a prepaid return label from us to ship back your unwanted product. Once your return is processed, you will receive an email confirmation that the refund has been processed. You can then place an order for the desired item. Alternatively, please place a new order and return the product that you no longer need.

Remakes

For our made-to-order product we can do Remakes where the product will be remade for you to the revised size or measurements.

Returns with Paybright

If you paid for your online order using Paybright (a layaway payments provider) you will be refunded in full for the payments you have made to date.

If you initiate the return close to the time when their next payment is due Paybright may process the next installment payment before cancelling the transaction. This payment will then be included in the refund from Paybright.

Quality Issues

We are committed to quality. If your item has a quality issues, Please visit us in store with the item or email concierge@poppybarley.com with your order number, image and description of the item, or visit us in store within 30 days of the quality issue arising.

How to complete a Return or Remake by Mail:

  1. Complete the form below to initiate your return or remake. You’ll receive an email with shipping instructions and a prepaid return shipping label.
  2. Prepare your package. Please place your unworn product in the original box with the dust bag and packing slip and wrap the box in the reusable mailer or alternate wrapping before attaching the shipping label.
  3. Drop off your package at the shipping carrier’s location.

How We Process Your Return

Once we receive the return, a full refund will be refunded to your original payment method. You will be notified by email when the refund has taken place. Please allow 5 business days from the time we receive your return for it to be processed.

Your banking institution may require up to two additional weeks to process and post this transaction.

In case you don’t have your original method of payment, store credit will be issued. If your items were purchased with a Gift Card, the Gift Card will be refunded/reimbursed before another payment source.
If the above steps are not completed on time and in full, your return will be forfeit and your product mailed back to you. We appreciate your cooperation.

How We Process Your Remake

Our Concierge Team will work with you to confirm the revised measurements / size for the made-to-order item. If we cannot offer it, a refund will be offered. Once we have your new size and returned product in hand, our Concierge team we will process the order and you will receive a confirmation email with your new order number.
Standard delivery timelines apply for made-to-order product, which are:

  • 4 to 6 weeks for flats, ankle boots, and men’s dress shoes and boots
  • 6 to 8 weeks for women’s tall boots